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How do you improve customer experience?
Customer Experience (CX) is an up and coming business area, helping to fuel customer understanding and business growth in organisations across the globe. The leaders …
Why does social selling work?
It’s not easy to connect with humans in a digital age, increased use of technology is impacting eye contact, body language, even how we choose …
How to build a winning sales strategy
A successful sales strategy can help to increase customer acquisition, grow revenue with existing customers, develop your sales reps, and ensure sales and marketing teams …
What is the future of customer experience?
With so many business leaders turning to customer experience to elevate their brand’s profile, grow their customer base and increase revenue, it’s not surprising that …
How to talk about company values
Company values can form the foundations of a strong corporate culture, drive employee engagement and act as a sense check for business decisions and brand …
How does journey mapping help customer experience?
There are lots of aspects to consider when working out your customer experience strategy, but one element that’s almost always useful to include is customer …
