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How to improve customer experience in insurance

How to improve customer experience in insurance

Insurance customers have more choices than ever, and their expectations are sky-high. The key to building lasting customer loyalty and driving business growth is creating ...
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How to handle customer complaints

Why customer complaints are useful

The phrase “customer complaint” is often met with concern, frustration and even disdain. It can cause a toxic wave of head-burying and finger-pointing. But let’s ...
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How to achieve competitive advantage through customer experience

How to achieve competitive advantage through customer experience

When you’re trying to build a business, it can be tempting to focus on the things that are easy. You might even be inclined to ...
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Guide to what makes great customer experience

What is Customer Experience?

Customer experience can include a lot of elements, but it really boils down to the perception the customer has of you. Even if you think ...
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UKBA Innovation Award Logo

The UK Business & Innovation Awards™ by Awards International® is back to recognise your successes on the path to global best-in-class business performance. The brand-new Smart Award™ format makes it even quicker and easier to participate and submit your business initiative, giving everyone involved the best opportunity to achieve the recognition, learning and networking they deserve – and help raise the bar of business standards across the UK.