Category: Customer Experience

How does journey mapping help customer experience- thinkwow
Customer Experience

How does journey mapping help customer experience?

There are lots of aspects to consider when working out your customer experience strategy, but one element that’s almost always useful to include is customer journey mapping. We’ll take a look at exactly what that means and why it can be such a powerful tool in your CX toolbox in this blog post – but

Read More »
What are customer experience metrics
Customer Experience

What are customer experience metrics?

With Customer Experience (CX) fast becoming the best way to stand out in a crowded marketplace and build trust, increasing numbers of businesses are focussing on their customer strategy. So where should you start when it comes to either building a customer experience strategy from scratch, or improving an existing one? Well – that’s a

Read More »
top 5 reasons why customer experience is important- thinkwow
Customer Experience

Top 5 reasons why customer experience matters

Running a business or a department in a business is a serious job. There are so many elements to consider and balance on a daily basis, so many choices to make and objectives to progress. So why should customer experience (CX) factor? What’s so important about CX that it should get a piece of your

Read More »
how does customer experience drive business growth
Customer Experience

How does customer experience drive business growth?

Customer experience has long been predicted to overtake both price and product when it comes to why customers choose one business over another – and it makes sense doesn’t it? When you think about your own experiences as a consumer, is it the price tag that makes you keep shopping somewhere? Or is it how

Read More »
difference between customer experience and customer service?
Customer Experience

What is the difference between customer experience and customer service?

The right customer strategy can ensure you remove the guess work from winning loyal customers, and grow your business in a long-term, sustainable way, to achieve results. With so many businesses still seeing customer service and customer experience as interchangeable terms, we thought we’d help clear up the difference once and for all! The main

Read More »
how to use customer experience to compete with bigger brands
Customer Experience

Using Customer Experience Strategy to compete with bigger brands

How can I use Customer Experience Strategy to compete with bigger, more established brands? Size matters, but not in the way you might think. Often as a small start-up it can feel daunting to try and win business, even more so if you know you have some established competition out there in the form of

Read More »
Scroll to Top