Category: Complaint Handling

How to handle customer complaints
Complaint Handling

Why customer complaints are useful

The phrase “customer complaint” is often met with concern, frustration and even disdain. It can cause a toxic wave of head-burying and finger-pointing. But let’s take a moment to reframe customer complaints and consider why they are a “good thing”. A customer complaint highlights areas for improvement and valuable insight into consumer preferences. If handled

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super heroes need saving too
Complaint Handling

Superheroes need saving too!

Anyone who has worked in the complaint handling industry will tell you that like any job, there are good and bad days. What isn’t like most other job is the emotional weight placed on a complaint handler when they have a 40 minute call with someone who alternates between swearing and shouting, and apologising and

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UKBA Innovation Award Logo

The UK Business & Innovation Awards™ by Awards International® is back to recognise your successes on the path to global best-in-class business performance. The brand-new Smart Award™ format makes it even quicker and easier to participate and submit your business initiative, giving everyone involved the best opportunity to achieve the recognition, learning and networking they deserve – and help raise the bar of business standards across the UK.