Category: Complaint Handling

super heroes need saving too
Complaint Handling

Superheroes need saving too!

Anyone who has worked in the complaint handling industry will tell you that like any job, there are good and bad days. What isn’t like most other job is the emotional weight placed on a complaint handler when they have a 40 minute call with someone who alternates between swearing and shouting, and apologising and

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why you should love customer complaints
Complaint Handling

Why we love customer complaints… and you should too!

The word ‘complaint’ has traditionally been seen as a dirty word, one that was whispered within organisations but that most senior people within any business would have done anything to avoid admitting applied to them. The negative connotations that came with complaints meant that for years, anyone wishing to create or grow a complaint handling

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