Author: Rebecca Brown

Authenticity and Customer Experience

Authenticity and Customer Experience

This week saw the launch of our event LinkedInspo presents: Authenticity. An event co-designed with fellow CX leader, Clare Muscutt at CMXperience. You’d be forgiven for wondering what authenticity has to do with CX and why is it that this event came to exist, and did so from (on the surface of it) two CX

Read More »
super heroes need saving too
Complaint Handling

Superheroes need saving too!

Anyone who has worked in the complaint handling industry will tell you that like any job, there are good and bad days. What isn’t like most other job is the emotional weight placed on a complaint handler when they have a 40 minute call with someone who alternates between swearing and shouting, and apologising and

Read More »
where would your business go on holiday

Where would your business go on holiday?

As winter draws to a close, a lot of us are missing the sunshine and that feeling we get from strolling barefoot down a sandy beach, ice cream in hand. It’s no secret that Brits love a summer get away — but have you ever wondered where your business would go on holiday? No, probably

Read More »
Scroll to Top
UKBA Innovation Award Logo

The UK Business & Innovation Awards™ by Awards International® is back to recognise your successes on the path to global best-in-class business performance. The brand-new Smart Award™ format makes it even quicker and easier to participate and submit your business initiative, giving everyone involved the best opportunity to achieve the recognition, learning and networking they deserve – and help raise the bar of business standards across the UK.