Author: Chloe Russell

5 stages of the customer journey
Customer Experience

What are the key stages of a customer journey?

Think about where YOU start your journey when buying something – that’s where your customers will be, now pair this with amazing customer experience at every stage and you’ll have a loyal, happy customer base. To understand the thought process of the customer, you must know the 5 main stages of the buying process. What

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5 ways to improve customer experience
Customer Experience

5 things you should be doing to improve your customer experience

Read this blog to discover all the aspects of creating the perfect experience for your customers. Have a look at these 5 KEY aspects that will improve customer service in your business. The Customer Journey A lot of businesses that try to be customer focused believe the customer journey starts when the customer enters your

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UKBA Innovation Award Logo

The UK Business & Innovation Awards™ by Awards International® is back to recognise your successes on the path to global best-in-class business performance. The brand-new Smart Award™ format makes it even quicker and easier to participate and submit your business initiative, giving everyone involved the best opportunity to achieve the recognition, learning and networking they deserve – and help raise the bar of business standards across the UK.